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Cloud 9 Software

Cloud 9 Software

Overview

What is Cloud 9 Software?

Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and…

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Recent Reviews

TrustRadius Insights

Cloud 9 Software has become a trusted tool for many users due to its ease of navigation and the abundance of useful features. Users …
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We're on Cloud 9

10 out of 10
October 26, 2023
Cloud 9 is a practice management tool that allows users to seamlessly track patients and their progress. We are able to use this cloud …
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Cloud 9 review

9 out of 10
October 09, 2023
Cloud 9 has everything we can ask for from a patient and healthcare practice facility. Great reports, I love the Data Miner feature which …
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I love Cloud 9

10 out of 10
August 11, 2023
We use Cloud 9 for Orthodontics. This software is easy to navigate, it has a lot of great features. The photo format and all of the boxes …
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On Cloud 9 with Cloud 9

9 out of 10
June 07, 2023
Cloud 9 Software is what we use for our patient database. We use it for charting, financials, scheduling, etc. It's super simple to check …
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Cloud 9 review

10 out of 10
March 03, 2021
We switched over to Cloud 9 [Software in] December of 2019 and we have never looked back. It is a web based software and our office …
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Cloud9 user

8 out of 10
January 16, 2021
We use it for our business practice management software. Our whole office of 9 employees use it! We use it for billing, charting, and all …
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Reviewer Pros & Cons

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Product Details

What is Cloud 9 Software?

Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and patient data from any internet-enabled device. Cloud 9 states they have successfully deployed their cloud-based practice management software at more than 1,500 locations, and currently connects almost 15,000 individual users from all across North America. They further state practices switching to Cloud 9 gain immediate benefits of scalability and accessibility while keeping their total cost of ownership low.

Cloud 9 Software Features

  • Supported: Customizable scheduling
  • Supported: Browser-based (hardware agnostic)
  • Supported: Patient spotlight for tracking new patients
  • Supported: Imaging
  • Supported: Unlimited responsible parties and insurance plans
  • Supported: Electronic insurance filing
  • Supported: Automatic credit card and ACH drafting and posting

Cloud 9 Software Competitors

Cloud 9 Software Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(9)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Cloud 9 Software has become a trusted tool for many users due to its ease of navigation and the abundance of useful features. Users appreciate the software's ability to streamline business practice management, including tasks such as billing, charting, and managing patient images. Being cloud-based, Cloud 9 allows for convenient access from anywhere with an internet connection. The customer service provided by the company is highly regarded, with users describing them as helpful and responsive. One of the standout features of Cloud 9 is its user-friendly interface and fast performance, which is crucial for the fast-paced environment of an orthodontic practice. This software has significantly improved office efficiency, resulting in faster operations. Users particularly value how simple it is to check patients in, schedule appointments, and manage financial contracts.

In addition to these benefits, Cloud 9's cloud-based nature makes it an ideal choice for multi-office practices as it enables seamless management of patient accounts and appointments across different locations. Integration with popular credit card processors and the ability to facilitate auto payment setup are additional strengths of this software. With Cloud 9, networking and server-related issues become a thing of the past, making it easy to access printers and scanners across multiple offices. The modern and approachable nature of Cloud 9 means that it can be used from various locations without any hassle. Another feature that users appreciate is the ability to generate comprehensive reports and utilize the Data Miner feature for data analysis and forecasting purposes. Overall, Cloud 9 Software provides a robust solution for orthodontic practice management with its user-friendly interface, efficient performance, convenient accessibility, and helpful customer service.

Helpful Photo Format Tabs: Many users have found the photo format tabs for appointments to be a helpful and efficient feature, allowing them to easily organize and manage their appointments in an organized manner. This feature streamlines the scheduling process and contributes to improved productivity.

Easy Schedule Feature: Several reviewers appreciate the software's easy schedule feature, which enables them to quickly set up and efficiently manage their schedule without any hassle or complications. The intuitive interface of this feature simplifies the task of creating and modifying schedules, saving users valuable time.

Cloud-Based Performance: The cloud-based nature of the software has garnered praise from users, as it consistently provides fast performance compared to their previous practice software. This seamless performance ensures smooth workflow efficiency and enhances overall user experience. With instant access to patient records from anywhere, healthcare professionals can handle emergencies promptly and effectively.

Limited customization options: Some users have expressed dissatisfaction with the limited customization options in the product. They feel that there should be more icons and features available for easier navigation, as well as the ability to leave notes for themselves within the product.

Lack of comprehensive reporting capabilities: Several reviewers have mentioned that they would like to see additional reporting capabilities in the product. They believe that more reports related to employee management would be beneficial, allowing them to track performance and make informed decisions.

Difficulty with photo editing: A number of users have found it challenging to edit photos within the product. They wish for a more user-friendly interface and streamlined process when it comes to editing images, as some find it time-consuming and cumbersome.

Users have made several recommendations for Cloud 9 based on their experiences. Firstly, some users suggest utilizing third-party vendors for additional features such as online forms, blast emails, and reminders. Secondly, users highly recommend reaching out to the tech support team for assistance. Finally, users recommend making the switch to Cloud 9 without delay, as they find it to be an effective and secure solution for patient record management. Overall, these recommendations highlight the flexibility of Cloud 9 in terms of integrating third-party services, the importance of seeking technical support when needed, and the positive experience of users with regards to managing patient records securely.

Attribute Ratings

Reviews

(1-3 of 3)
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October 26, 2023

We're on Cloud 9

Score 10 out of 10
Vetted Review
Verified User
Cloud 9 is a practice management tool that allows users to seamlessly track patients and their progress. We are able to use this cloud based product from any of our locations, as well as from the comfort of home when needed. It is modern and easily one of the most approachable software products I have ever used.
  • Customer service
  • Troubleshooting
  • Updates
  • Glitches are frequent
  • Better initial training
I was having a difficult time creating letters and having the questionnaire port over the correct exam results. The IT team was able to help walk me through adjusting what needed to be done. I was able to chat with them via their online portal.
  • ease of use
  • dependability
  • Cloud based
  • The ability to check our numbers using the data miner is awesome
  • Patient tracking
Cloud 9 has been a dream since transitioning from Orthotrac. It is modern, cloud based, and easy to customize to our practices needs and priorities.
20
Clinical assistants, Doctors, Admin assistants, Financial/Insurance assistants
  • Entering clinical notes
  • Scheduling appointments
  • Communicating with staff
  • Sending photos to patients
  • Communicating with patients
Easy to use!
No
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
Speak with other users
  • Implemented in-house
No
Change management was a big part of the implementation and was well-handled
  • Training was lacking
Better training/trainors
I have spoken to several support members along the way, and everyone is super helpful and exited to find a solution. Everyone is courtesy and patient. I had a problem that I could not figure out on my own and just with my description, I was given clear step by step instructions to get it solved!
No, the traditional package has been super helpful.
Yes
It took quites sometime for the problem to get resolved. I know that myself and other users were facing the same issue. Although it was frustrating on my end, I know that the team was working on it and eventually it was resolved!
Every once in a while my letters get locked up (always an issue on my end) and I love that I can just call up and say: "Help! My letters are locked" Or better yet, the chat feature is a game changer to me for support. I can't always call when I'm with patients, but I CAN text!! And its so easy to get my issue resolved even while I'm still working with the patient and Doc!
Easy peasy! Easy to navigate and start using from day one!
  • Charting
  • Adding patients
  • Scheduling
  • Questionnaires
  • Letter Formatting
Yes, but I don't use it
August 11, 2023

I love Cloud 9

Score 10 out of 10
Vetted Review
Verified User
We use Cloud 9 for Orthodontics. This software is easy to navigate, it has a lot of great features. The photo format and all of the boxes you can check off for the appointments so you don’t have to type in everything are great. I would like to see more updates in the future.
  • Photo format
  • Tabs for appointments
  • Easy schedule
  • Add more icons
  • Have a tab that you can leave notes for yourself
  • Add an IPR tab to the chart, not just in the aligner tab
Charting is easy. Clicking on all that tabs at each appointment. That makes it a lot quicker when charting. I would like to see a new tab to view X-rays. When I have to scroll through all the photos to view when we took the last x-rays, it’s a lot because we take photos at every appointment.
  • Photo layout
  • Aligner tab
  • Notes on the lower left
  • Overall this software is great
  • They regularly update the software
  • Easy access in our busy practice
Focus orthodontic software has a lot of similarities. Now that Cloud 9 purchased the Focus Orthodontics software they have made some changes, but both are really well organized. Easy to navigate through. I enjoy Cloud 9 the most. I continue to learn new features with the software. I look forward to all the updates.
January 16, 2021

Cloud9 user

Cheslie Clark | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use it for our business practice management software. Our whole office of 9 employees use it! We use it for billing, charting, and all images for our patients. I love that it is cloud-based so that you can literally access it anywhere that has internet access. Customer service is also top-notch.
  • Cloud based
  • Easy to learn
  • Great customer service
  • Editing photos
  • Less clicking to load things
  • Timeline feature to chart entry screen
Well suited for dental and orthodontic cooperations/offices. I would say it’s not appropriate or well suited for other business types since there are no programs made for them. It has specific tooth charts for all different tastes, depending on which system you like to use. Again, the fact that it is cloud based makes it so easy to access and use!
  • We could access everything from home during Covid shutdowns since it’s cloud based.
  • Negative would be more time editing photos & more clicks to get to things.
  • It has also made billing and insurance claims easier.
Cloud 9 is a million times better than OrthoTrac. The number one being that it is soooo much faster! Cloud-based so you can use it anywhere. During the Covid shutdown, we wouldn’t have been able to see any patient information if we would still have our old system unless somebody was physically in the office so this has made the hard times a little easier from a business standpoint.
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